2019 Fall Convention

Our 2019 Fall Convention is scheduled for Friday, September 20, 2019 at the Crowne Plaza in Natick, MA.  Our guest speakers include Dr. Natalie Phillips and Donald Schum,PhD.


Dr. Natalie Phillips is the Senior Audiologist with Advanced Otolaryngology and Audiology in Fort Collins, Colorado.  Dr. Phillips has served on the Board of Directors for the Colorado Academy of Audiology and on various convention committees for the American Academy of Audiology as well as the Support Personnel Task Force.  Dr. Phillips served on the Legacy Project Steering Committee and is a Global Ambassador Emeritus for Empowering A Billion Women by 2020 (EBW2020), a global initiative and movement to provide the tools, technology, and resources to empower women as leaders and successful entrepreneurs. 

Dr. Phillips has experience developing early hearing detection programs in various hospitals throughout the state of Texas. Her work then took her to Southern California, where she collaborated with a neurotologist, taking over the practice of Dr. William House.  She has participated in research within the field of audiology, including cochlear implants, tinnitus devices and a fully implantable hearing system. Dr. Phillips is particularly interested in tinnitus and has been providing tinnitus and sound sensitivity therapy options to patients for the past 19 years.  In addition to seeing patients and being involved in research and on clinical advisory boards,she continues to pursue opportunities to participate in humanitarian audiology as well as believes in connecting with people both inside and outside of the hearing industry to be able to make a bigger impact in the world. 

Dr. Natalie Phillips is passionate about building deep relationships and authentic connections to help make a difference in the world together.  She is committed to assisting individuals and businesses to become more of who they are and to live out their brand.  She believes in creating environments in which people can connect on different levels to help their businesses succeed.  She created and is Founder and CEO of Connect4Excellence, LLC,  a company dedicated to guide individuals, entrepreneurs, and businesses to connect to their own mission and culture, to connect to others at organized events, to connect to their own voice with a bigger audience on social media, and to connect to be able to give back and create social impact. She is also host of Connecting A Better World, a podcast aimed to connect people to listen, learn, and spark interest and empowerment in how they themselves see what they can bring forth to make this world a better place.

Synopsis of Classes:

Managing the Patient with Tinnitus and Sound Sensitivity

We all have of patients who come in to us saying they have tinnitus.  Is it constant? Is it bothersome? Does it affect sleep patterns at night? Is there an underlying medical issue? As Audiologists, we are familiar with tinnitus and are even given tools from manufacturers to help minimize tinnitus, but how comfortable are you in evaluating and managing different levels of tinnitus and/or sound sensitivity issues that may be present? In this presentation, we will discuss patients with different levels of tinnitus and sound sensitivity issues as well as hearing loss.  We will review methods to evaluate these patients including useful questionnaires and a testing paradigm to benchmark outcomes. We will spend time discussing common myths of working with these patients as well as consider how to set up a portion of your practice as a “tinnitus clinic”. Finally, case studies will be presented to prepare you for the next time a patient with tinnitus or sound sensitivity walks into your clinic.                  

Learning objectives:Upon completing this course, attendees will be able to …

1)     Identify different levels of patients who present with tinnitus and sound sensitivity issues and understand WHY it is important to evaluate and look at the WHOLE otologic picture.

2)     Understand and choose successful options or know when to refer for management and treatment of these patients. 

3)     Evaluate tinnitus and sound sensitivity patients using appropriate methods and tools.

4)    Present as competent and knowledgeable health professionals to increase practice revenue as well as direct referrals from physicians.

Finding Your Voice on Social Media

Social media is an effective (and relatively inexpensive), creative, and personal tool to both build new and maintain customer communication and engagement. This course will discuss how social media can benefit your hearing care business and review a simple process to get started on building that connection.  

Learning Outcomes

1) After this course, participants will be able to describe a quick process to get their professional profile and/or hearing care business out on social media

2) After this course, participants will be able to identify the social media platform(s) that is a right fit for their professional image and/or hearing care business.

3) After this course, participants will be able to list ways that social media can benefit their hearing care practice/business.


Don Schum, PhD currently serves as Vice President, Audiology for Oticon, Inc.  Previous to his position at Oticon in Somerset, Don served as the Director of Audiology for the main Oticon office in Copenhagen Denmark.  In addition, he served as the Director of the Hearing Aid Lab at the University of Iowa School of Medicine (1990-1995) and as an Assistant Professor at the Medical University of South Carolina (1988-1990).  During his professional career, Dr. Schum has been an active researcher in the areas of Hearing Aids, Speech Understanding, and Outcome Measures.  (B.S. in Speech & Hearing Science, University of Illinois; M.A. in Audiology, University of Iowa; Ph.D. in Audiology, Louisiana State University.)

Class Synopsis:

"The Future of Connected Hearing Healthcare"

Neither the hearing care professional or the patient is isolated anymore.  Rapid advances in connected health care in general is now entering the realm of hearing care.  Although potentially complicated or even threatening, these changes in the hearing health care environment can also bring great advantages in both patient care and practice growth.  In this presentation, we will walk through some of the new horizons and terminology that is now becoming part of our field and provide a perspective on the opportunities.

Learner outcomes:

1) Recognize and define the key terminology that typifies connected healthcare.

2)List the benefits to the patient that will come with greater connected hearing healthcare.

3) List three examples of how hearing aid dispensing is changing due to connected hearing healthcare.


The Massachusetts Academy of Audiology would like to thank the following sponsors:


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